Important Info
Please make sure to carefully read the shipping instructions below before the checkout process. Understanding these guidelines is crucial to ensure your inclusion/s arrive safely and as expected. By following the provided instructions, you'll help us provide the best possible service and avoid any potential issues with your order.
Our address will be in your order confirmation for you to send inclusions.
PLEASE DO NOT SHIP THE LAST OF YOUR INCLUSIONS.
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Same applies to local handoffs which is an option and can be selected at checkout. I'm available to meet generally Mon-Fri 5-6pm in Medford, OR and that can be planned via email.
Breastmilk (and formula) - 15ml - 1 oz
Ashes - 1/4 teaspoon (unused will be returned to you)
Placenta - 1 capsule
Umbilical - 1/4 stump
Pregnancy Test Cap - we only use the cap
Hair - small bundle 2-3 inches long if possible Label and bag each person's hair separately for example "Karla's hair and order number (in one bag) , Santi's hair and order number (in another bag)"
Flowers - Please ensure they are completely dry to avoid mold during transit. We recommend using silica gel for drying. We cannot dry them for you.
Thinking about inclusions not mentioned? Send us an email I’m happy create something with what you have!
*Absolutely no blood or biohazard items
Important Reminder: If you're running low on inclusions, please do not send your last amount. Instead, email us first, and we can help determine if what you have is sufficient for a piece.
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Please rest assured that we will always treat your loved one’s remains with the utmost love, care, and respect. We only need 1/4 teaspoon of ashes, and any unused portion will be returned to you with your final piece.
We understand that it’s never easy to open an urn, and it’s okay if it takes time to send the ashes. Please keep us informed if there are delays. We always encourage you to avoid doing anything you're uncomfortable with—feel free to reach out to your local funeral home. They can often help by opening the urn and setting aside a small amount for your jewelry.
If you have any further questions or concerns, don’t hesitate to reach out.
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Please triple bag your milk using sterile milk storage bags to prevent spills, as these bags are designed to keep your milk safe. Avoid using Ziplock bags for shipping, as they are prone to leaking. Breastmilk naturally has antibacterial and antifungal properties, so if mold appears, it is often due to contaminated pump parts or unsanitized packaging. To ensure your milk stays safe, package it with clean hands and avoid touching the inside of the bags. Moldy milk will not be accepted. If the milk spills due to improper packaging or arrives moldy, a 20% fee will be deducted from your total, and the remainder will be refunded.
You will cover the cost of shipping your inclusions to us. You are responsible for tracking your inclusions once shipped our way. We ship your finished piece for free in the USA!
Write down your full name and order number on ALL your bagged inclusions so we can match to your order. Number will be located in your order confirmation.
5-7 weeks turn around time. Turn around times start when we receive your inclusions. You’re responsible of sending us inclusions at your own time. No rush but please don’t take too long after purchasing. We will try to outreach 3 months after your purchase if we have not received your inclusions.
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When comparing sterling silver, gold-filled, and solid gold for keepsake jewelry, there are important differences in terms of price, durability, and care to consider:
💰 Price:
Sterling Silver is the most affordable of the three. It’s a great option if you're looking for a high-quality, timeless metal at a lower price point.
14k Gold-Filled offers a beautiful gold finish at a more accessible price than solid gold. It’s made by bonding a thick layer of real 14k gold to a base metal (usually brass), making it much more durable than gold-plated jewelry and a great in-between option.
Solid Gold (14k or 18k) is a luxury choice. It's the most expensive option due to its purity and lasting value — ideal for those wanting an heirloom-quality keepsake.
🔒 Durability:
Sterling Silver is durable but may tarnish over time. It can easily be polished to restore its shine, but it's slightly softer and more prone to scratches compared to gold-filled or solid gold.
14k Gold-Filled is highly durable and tarnish-resistant with proper care. It can withstand everyday wear better than sterling silver or gold plating, though it's still best to treat it gently, especially around the resin stone.
Solid Gold is naturally resistant to tarnish and corrosion. However, it is still a soft metal and may scratch or dent with frequent wear, particularly in higher karats like 18k.
🧼 Care:
Even though the metals differ, all keepsake pieces contain a delicate resin stone that needs careful handling. While durable, resin is not indestructible and can be damaged by water, heat, chemicals, or rough handling.
Keepsake jewelry is meant to honor special moments, not to endure daily wear. It’s best to remove your piece before showering, sleeping, or any activity that could cause damage.
💍 Earrings vs. Rings:
Earrings typically endure less wear and tear than rings, simply because they’re not exposed to as much friction. Rings, especially on your hands, are more vulnerable to bumps, scratches, and moisture — so extra care is recommended.
No matter which metal you choose, caring for your piece ensures it will remain a meaningful keepsake for years to come.
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We believe keepsakes should be truly special to you, and we want to make sure you're completely confident in your choice. If you have any questions or need to ask multiple things before deciding, feel free to email us at milkdropkeepsakes@gmail.com —we're more than happy to help!
Returns & Policies
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Please note that all sales are final due to the custom nature of each piece. Once a piece is completed, we are unable to offer returns or refunds, including for cases where the wrong size or materials were selected. We encourage careful consideration when placing your order to ensure your piece is made just the way you want it.
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A 20% charge will be deducted from your payment for cancellations made before we begin working on your piece. If your piece is already assembled (finished), there will be no refunds, no exceptions. Once an order is placed, it cannot be changed. Refunds will not be issued for incorrect ring sizes or customizations. In the unlikely event your jewelry or inclusions arrive to us damaged, we will notify you, and you can decide how to proceed with your order.
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By purchasing from Milk Drop Keepsakes and sending us your inclusions, you acknowledge and agree to release Milk Drop Keepsakes and the designer/owner, Jennifer Lopez, from any liability regarding your inclusions. We cannot be held responsible for any accidents or loss related to the handling of your materials. Please do not send the very last of your inclusions.
For breastmilk, if you send more than requested, we will only use 15 ml and discard the rest. We truly value your milk and prefer not to waste it, so please send only the amount specified. All other excess inclusions will be discarded, with the exception of ashes. Unused ashes will be returned to you with your finished keepsake.
By placing your order and sending your inclusions, you indicate your agreement and understanding of these policies.